Careers
Hotel Il Borgo is looking for one Front Office Agent.
The figure will report to the Front Office Manager and he/she will have the following responsibilities and tasks:
- Check in & Check out procedures;
- Guest Relations;
- Concierge duties;
- Assisting Guests with their general requests;
- Respond to guests enquiries, telephone calls, mail and place reservations;
- PMS cash closure and guest billing check.
The perfect Front Office agent candidate is positive, smiling and extremely polite when interacting with colleagues and guests, he/she has a high sense of responsibility, he/she has strong customer service skills and written and verbal communication skills.
He/she will be able to manage his/her duties according to the company quality standard procedures.
Requirements:
- Proven experience in the role for minimum 2 years;
- Knowledge and use of spread sheets;
- Knowledge or PMS Fidelio/Opera;
- Excellent knowledge (both written and spoken) of Italian and English languages;
- The staff are required to have their private car.
We offer:
- Shared accommodation in our staff houses within the property;
- Two meals every day in the restaurant canteen;
- Training;
- CCNL Tourism contract from the end of March to middle November 2021;
- 2 days off out of 5 weekly working days of 8 hours each. Paid holidays.
Castello Banfi Wine Resort is looking for Housekeeping staff.
He/she will have the following responsibilities and tasks:
- Management of daily operations;
- Cleaning of rooms and common areas.
Requirements:
- Previous experiences in 5-star facilities;
- Knowledge of Italian and English language;
- Willingness;
- Predisposition to teamwork.